Technical support

Technical Support

Troubleshooting your device

Please review the warranty policy and the terms and conditions.

Cease Usage: Immediately stop using the device if you notice any irregularities, malfunctions, or potential hazards.

Which device do you need help with? EX01 EX02 Diffuser Included noozles Table stand Wall-Mount

Answer if the device is: EX01 or EX02

Before sending this form confirm that you have read the DEVICE CARE page and have cleaned your filter.

Name

Order number: e.g. #00000

Add an additional message

You understand that the most common cause of troubleshooting is a blocked dust filter and the WARRANTY WILL BE VOID if the product sent to repair has not been properly cleaned.

BREAK THE RULES